Privacy Policy for Yalla Plus
Yalla Plus is committed to protecting your privacy. Our core principle is to collect only the minimal data required to operate a high-quality VPN service. We want you to understand what information we collect, what we don’t collect, and how we collect, use, and store information. We do not collect logs of your activity, including no logging of browsing history, traffic destinations, data content, or DNS queries. We also never store connection logs, such as your IP address, your outgoing VPN IP address, connection timestamp, or session duration. Our systems are designed not to have sensitive data about you; even when compelled, we cannot provide data that we do not possess.
Personal Information
Our VPN app is a non-obligatory log network. Yalla Plus does not store personal information, such as names, addresses, or phone numbers, unless you provide it depending on the context of your interactions with us and the products and features you use. We do not automatically collect any personal information from you.
When you open the app seeking our VPN services, the app assigns a unique identifier to your device, which is not tied to any personal information. This identifier helps determine your service level before establishing your VPN connection.
For certain payment methods, you may be redirected to a third-party payment processor (e.g., PayPal) to complete transactions. We do not have access to your payment details or billing records.
If you contact us directly, we may collect information such as your name, email address, and the contents of your message. We may use your email for communication, updates, and marketing purposes, but you can opt out of marketing emails.
We use your personal information only for the purposes listed in this privacy policy, and we do not sell your information to third parties without your consent.
VPN Usage Information
Subject to applicable laws, any browsing information, traffic destinations, data content, IP addresses, or DNS queries transmitted to our servers are encrypted and cleared after the VPN session is closed. We do not collect information about the websites you visit or any data stored on your device.
Collected Information:
- Apps and App Versions: We track which app versions are activated to assist with technical support.
- Connection Information: We track whether a VPN connection is successful on a particular day, the VPN location used, and your country/ISP. This minimal information helps us provide efficient support and fix network issues.
- Data Transferred: We track the total data transferred by a user to ensure fair usage but do not track the content of the data.
- Anonymous Data: We collect anonymized statistics for network diagnostics, optimizing speeds, and improving service quality. This data cannot be tied back to individual users.
How We Use and Share Information
We use the information we collect to:
- Operate and maintain our services.
- Improve and personalize our services.
- Understand how you use our services.
- Develop new features and functionality.
- Communicate with you and provide customer support.
- Process transactions.
- Prevent fraud and comply with legal obligations.
We may share information with third-party vendors and service providers, but only in aggregated or de-identified forms that cannot identify you.
Advertising
We do not serve ads to VIP subscribers. For free users, we work with third-party advertising partners. We do not share personal information with advertisers without your consent. However, advertising partners may collect information via cookies and similar technologies.
Jurisdiction and Applicable Law
Yalla Plus is registered in [Your Country], where data protection laws are integrated. We comply with legal requests only when served with a valid subpoena, court order, or search warrant under the applicable laws.
Data Retention
We retain personal information only as long as necessary for legitimate business needs or legal requirements. When no longer needed, the data is deleted or anonymized.
Security Measures
Yalla Plus uses industry-standard security measures to protect your information. However, no system is 100% secure.
Children’s Privacy
We do not knowingly collect information from children under 16. If you believe we have collected such information, please contact us.
Changes to This Policy
We may update this policy periodically. Continued use of our services constitutes acceptance of any changes.